HELP
Support
Questions, billing, account deletion, or a valuation that looks off — we're a small team and we read every message.
Contact us
Email [email protected] and we'll get back to you within 24–48 hours. From the app, Settings → Contact Us opens a pre-filled email with your app version and device details.
How do I contact support?
Email [email protected]. Include the app version (Settings → About) and, if it's about a specific scan, the item name. We reply within 24–48 hours.
How many free scans do I get?
Every new install includes 3 free scans. After that, scanning requires an Appraiso Premium subscription, which you can start from Settings → Upgrade to Premium.
How do I cancel or manage my subscription?
Subscriptions are billed and managed by Apple. Open the Settings app on your iPhone → tap your name → Subscriptions → Appraiso, or in the Appraiso app go to Settings → Subscription → Manage in App Store. Cancelling stops the next renewal; you keep access until the end of the current period.
How do I restore a purchase on a new device?
Sign in with the same Apple ID you used to subscribe, then tap Restore Purchases on the upgrade screen or in Settings → Subscription.
How do I delete my account and data?
In the app: Settings → Manage Profile → Delete Account. This permanently removes your account, scan history, and usage records. You can also email [email protected] from the address on your account and we will delete it for you.
What happens to my photos?
Photos are sent to our AI providers to identify and value your item and are not kept after processing. See the Privacy Policy for the full list of services involved and how long data is retained.
A valuation looks wrong. What can I do?
Appraiso valuations are estimates built from live marketplace data, not certified appraisals. Use "Not right?" on the results screen to correct the identified item, or email us the scan details and we will look into it.
How do I report a bug or request a feature?
Email [email protected] with steps to reproduce (or a screenshot). In-app, Settings → Contact Us pre-fills diagnostics that help us fix things faster.
Appraiso LLC · [email protected]